This explains what information NileHub collects, why, who can see it, and how you can ask us to delete it.
Who is responsible
NileHub, run by its owner. Contact: support@nilehub.app, or WhatsApp on the Help & contact page.
What we collect
Account: your phone number and password (to log in; the password is stored scrambled, nobody can read it), your name, your email, and — if you choose — that buyers may WhatsApp you on that number.
Seller check: your legal name, date of birth, nationality, home area, ID type, number and expiry, photos of your ID and a selfie; for businesses, the business name, registration document and location.
Ads: the photos, text, price, category and place you post, and how many times each ad is viewed.
Payments: the amount, the payment number, how you paid, and your coin balance and history. For card payments only the card type and last 4 digits (we never see or keep your card number).
Reports: the reason and note you give when you report an ad.
Reviews: the stars and comment you give a seller, shown publicly with your first name and the first letter of your last name, and the ad you contacted them about.
Saved ads are kept only on your device.
Why we use it
To log you in, to show your ads, to let logged-in buyers contact you, to check that sellers are real people, to confirm payments, to fight scams and to keep NileHub working. We do not sell your information and we do not show advertising based on it.
Who can see it
Everyone: your ads, your seller name, your town and when you joined.
Logged-in buyers: your phone number and WhatsApp, only when they tap to see a seller's contact.
Our team only: your ID documents and selfie, payments and reports. Every time a team member opens ID documents it is recorded.
The person you report is never told who reported them.
Our technical providers store the data for us: Supabase (database, login and file storage), and an SMS company sends the sign-up and "Forgot password" codes to your phone.
Card payments are made on the secure page of Ziina (UAE), our card payment partner, which receives your card details and the amount and payment number; its own privacy policy applies.
How long we keep it
We keep your account and ads while your account is open. Your ID documents are kept while your account is open, to deal with fraud complaints; deleting your account deletes them at once.
Your choices
You can change your name and WhatsApp choice in Account, and mark ads as sold or remove them in My ads.
You can delete your account yourself at any time: in the app (Account → Delete my account) or on the "Delete account" page of our website. Your profile, phone number, email, ads and photos, saved ads, ID check and photos, payments and coins are deleted at once. If you cannot log in, message us from your NileHub phone number (see Help & contact) and we delete it within 30 days.
What we keep after deleting an account: our team's activity list (for example "confirmed payment 1047", without your details), and, if the account was banned for breaking our rules, its phone number, so that it cannot be used to sign up again.
Security
Information is sent over encrypted connections. ID documents are stored privately and only our verification team can open them.
Children
NileHub is not meant for children. You must be 18 or older to sell.
Changes
If we change this policy, we update the date at the top and tell you in the app for important changes.